Shipping and Returns
We make all our fudge freshly to order and for the numerous events we go to. We're pretty quick off the mark when an order comes in so usually have the fudge made, packed and posted within 24 hours. Occasionally we give ourselves a day off, so this may be 36 hours, but whatever it's fresh and quick!
No need to put it in the fridge, in fact the flavours are better at room temperature!
If you have any questions about our products, if you need assistance, or if you have a query regarding your order please do not hesitate to contact us.
Please inspect all items immediately upon arrival. If they are damaged you may refuse delivery or declare it as damaged when signing then contact us to explain the situation and let us know whether you want a replacement or refund. Do not return without contacting first.
You have a right to cancel your order within 7 working days of receiving the goods, without reason. If you cancel your order within 7 days we will return your money within 14 days of cancellation.
Unfortunately, we cannot refund or exchange used or customer damaged items (customer’s statutory rights not affected).
Returned items must be returned with their original packing. You have the right to inspect the goods and therefore remove them from their packaging, however we would ask you to take care opening the package so that the goods can be inspected re-packaged by ourselves where appropriate.
Please note that we are not responsible for return postage and the delivery charge on the original order is non-refundable.
For damaged goods (not including the retail display packaging), we will either refund you in full (cost of goods, postage costs and return postage) or replace the item and refund your return postage costs.
When returning goods please quote our reference number as shown on the delivery note. You may put a cover note in with your returned item, or return the item and send your query via e-mail to us at firstname.lastname@example.org
We also suggest you use signed for post, as we cannot be responsible for goods that fail to reach us. If you want to use a courier we can collect if you wish for a charge of £10
Any unwanted items must be sent back at the customer’s expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to the address on the delivery note